At Sylvan Springs Resort, your satisfaction is our top priority. We are dedicated to creating a serene and luxurious environment for your stay and also to provide you with an exceptional and memorable event experience. . To uphold our standards of excellence, we invite you to familiarize yourself with our policy, which details our approach to safeguarding your personal information throughout your time with us.
The following terms and conditions are strictly enforced for all guests checking into the resort:
The resort is authorized to accommodate only properly registered guests. Guests must present a valid national ID card, passport, or any other acceptable form of identification to the front desk upon check-in.
All bills must be settled upon arrival. Payments can be made in cash or via valid credit cards; checks are not accepted.
Guests are required to utilize their rooms for the agreed-upon duration. No refunds will be issued for early departures.
If the accommodation period is not specified in advance, guests must check out by 11:00 AM on the final day of their stay. All guests are obligated to vacate their rooms by this time.
Guests are advised to secure their valuables in their rooms and to keep doors locked when not present or while sleeping. Although a security guard is on duty, they cannot monitor all rooms simultaneously. The resort is not responsible for any loss of personal belongings or property.
To confirm a reservation, a 50% security deposit of the total contract price must be paid. The deposit can be made to the resort’s bank account. Guests are encouraged to contact us for banking details. The cancellation policy is as follows:
Rebooking must be completed at least 15 working days prior to the arrival date; otherwise, rebooking may not be permitted.
These privileges are subject to availability.
Rooms will be held until 7 PM on the day of arrival. If a guest fails to inform us of a late arrival and does not check in by this time, the room will be released, and the reservation fee will be forfeited.
Guests wishing to extend their stay may be offered a different room from their original accommodation.
Resort keys must be returned to the reception desk upon leaving the premises and at checkout. A fee of Rs. 1500 will be charged for any lost keys.
The management reserves the right to refuse admission to any individual on the premises and to request any guest to vacate their room without prior notice and without providing reasons. Guests are required to vacate when requested. Failure to do so may result in the removal of luggage and belongings from the occupied room and locking of the room, or renting it to another guest, particularly if the occupants are disturbing the peace or safety of the resort, its personnel, or other guests.
Guests may not move furnishings or interfere with the electrical systems or any other installations within the resort without prior consent from management. Any malfunctions should be reported to reception for prompt resolution.
Should a guest become ill or injured, the resort can assist in arranging medical care or transport to a hospital, all at the guest's expense.
Upon departure, guests are required to turn off all water faucets, lights, and air conditioning units and to securely close doors as they leave. Doors and windows should remain closed while the air conditioning is in use.
Smoking is prohibited inside the rooms for safety reasons.
Washing clothes in the room is not allowed. Laundry services are available at the resort; please inquire at the reception.
Guests are expected to observe nighttime peace and not disturb others in the resort.
The resort welcomes complaints and suggestions from guests for improving our services.
In addition to the information sheet, guests will be required to sign a waiver to ensure their safety during their stay.
Minors under 18 years of age, regardless of gender, are not permitted to stay at the resort unless accompanied by a parent or guardian.
All guests are expected to adhere to these house rules. In the event of a breach, the resort reserves the right to terminate accommodation services prior to the agreed period.
We thank you for choosing Sylvan Springs . Our team is dedicated to ensuring that your event or stay with us runs smoothly while adhering to the necessary guidelines. We encourage you to enjoy the beautiful surroundings, make the most of your time here, and create unforgettable memories. Should you have any questions or require further assistance, please do not hesitate to reach out to our management team. We look forward to making your experience truly special.